SHIPPING + RETURNS

PROCESSING + SHIPPING

Processing
Orders are processed within 1-2 and 3-5 business days depending on the item. If you are pre-ordering an item, an availability date will be provided to you. If an item becomes back ordered, we will make every effort to notify you within 1-3 days of your order.

Shipping
Standard U.S. orders are shipped USPS First Class Mail, 3-6 days; and USPS Priority Mail, 1-3 days to the address identified during check out. Expedited shipping is available. Please note international orders are shipped USPS Priority Mail International, 8-10 days and may take up to two (2) weeks to arrive as mail cannot be accurately estimated. You are responsible for custom fees incurred on packages shipped internationally.

RETURNS + PAYMENT

Returns + Exchanges
All items are handmade and packaged with great care. Your order may be returned if:

+ Your order was damaged during transit.
+ Your order was not purchased on final sale

Please contact us with 7 days of receiving your order to report any damage and to receive a replacement or credit for the full purchase price (minus the cost of shipping). Replacements or credits will be issued only once your order is returned/ received. This does not apply to personalized orders.

Personalized orders are non-refundable after order confirmation. Upon final proof approval of your personalized order we cannot accept returns due to error (misspelled words, name changes, etc.). By approving your final proof you accept responsibility for the information provided and layout/ design as shown. You will be charged for a reprint if errors are discovered after proof approval.

Additional non-returnable items:
+ Gift cards
+ Downloadable software products

Forms Of Payment
We accept Visa, MasterCard, American Express and Discover, and PayPal. We reserve the right to change its payment procedures at any time without prior notice.

From the Blog

Parktoberfest 2018 – Mount Vernon Marketplace

September 26, 2018

Hey friends, It’s the 3rd annual Parktoberfest and we’ll be there to help celebrate Mt. Vernon and downtown Baltimore with...

Read more →